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An office building suffers damage to its basement when it's toilets begin to overflow due to a blockage in their line. The claim submitted to the insurance company was for the replacement of the damaged carpet. The total amount submitted was roughly $7,000.00. The insurance company refused to pay the amount claimed.

The insurance company claimed that the carpet was worn out and therefor should not be replaced. A carpet salesman recommended that the owners of the building hire our firm. Within an hour, the claim was signed up. Metro was able to negotiate a settlement that included cleaning of the entire basement area, as well as replacing the damaged walls and repainting the basement.

Remarkably, the insurance company agreed to replace the carpet that they felt was worn out. The total settlement was just over $99,000. Quite a bit of difference between what the insurance company originally offered and what the claim finally settled for.
 


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